Terms of service

All visitors to our website (tridentsportsuniforms.com.au) are entering into a binding legal agreement on the following terms and conditions when using the website. This contract is between the visitor and Trident Sports Uniforms and by using this website you accept these terms and conditions.

Our services are available only to, and may only be used by, individuals who can form legally binding contracts under applicable law.

We reserve the right to amend the terms and conditions from time to time, it is your responsibility to check the terms and conditions before placing your order and/or using our website. Your continued use of the Workwear Clothing Online® website will be taken to be acceptance of the new terms.

Orders

Trident Sports Uniforms only processes orders with immediate payment. Therefore, payment of the order needs to be made at the time the order is processed. No orders will be processed without payment.

If there is a missing item(s) when your order is delivered, we will endeavour to ship the item/s when available. If the item/s is no longer available, Trident Sports Uniforms will refund the unit price for the missing item(s) only. Trident Sports Uniforms has the sole legal right to determine to refund, or supply new or replacement items on any order that is delivered with missing or incorrect items.

If stock is unavailable, we shall hold the entire order until the backorder is complete – unless otherwise requested. We will contact you accordingly.

Although every effort is made to ensure consistency of Fabric Colours, Dye lots can vary slightly from batch to batch.

Trident Sports Uniforms will try to deliver all products on time but are not responsible or legally liable for any delays in delivery to the purchaser including if products are not delivered by a specified due date.

You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price or with incorrect information or may be unavailable. This may be due to an error or similar oversight. We reserve the right to cancel an order in that event.

We may also cancel an order if we believe that it is being made in contravention of this agreement, or in contravention of the rights of any person or any law. We may cancel an order even if it has been confirmed and the customer’s credit card has been charged. We reserve this right up until the time of delivery of the product to that customer. If a cancellation of this nature occurs after the customer has been charged for the product, we will immediately credit the customer’s credit card for the amount in question.

Delivery

Delivery will be made by postal or courier service at Trident Sports Uniforms discretion.

Trident Sports Uniforms will not be liable for any loss suffered by you if you provide us with incorrect delivery details. It is your responsibility to ensure Trident Sports Uniforms has current details of your postal/delivery address and all other details.

Embroidery

By deciding to use one of Trident Sports Uniforms embroiderers, the customer has indicated that they accept these terms & conditions.

The customer will provide us with a high quality image of their logo or their design file in the correct format.

The customer must supply in writing all details that Trident Sports Uniforms will require for embroidery. This will include the embroidery dimensions, position on the garments, specific PMS colours, and more.

Trident Sports Uniforms will then email a quote/invoice for the embroidery work which the customer will need to accept prior to proceeding.  If orders are emailed to us, an updated invoice for the order will be sent, so please check it carefully, as this is what Trident Sports Uniforms will use for order processing. Trident Sports Uniforms does not take any responsibility for incorrect stock etc, ordered once the customer has approved the invoice. Approval of the order/invoice details as well as decoration instructions must be confirmed in writing (email confirmation accepted).

Once approved, Trident Sports Uniforms will commence on digitising the logo, if required.  Once digitised, a visual of the logo will be emailed for approval.  Trident Sports Uniforms requires the customer’s approval in writing (email confirmation accepted).  The approval of this is Trident Sports Uniforms “okay to proceed” with the embroidery.  An embroidered sample can be sent if requested; however, the cost (and freight) will need to be paid for upfront by the customer. (For orders of 500 or more, one free stitch sample is included free of charge to ensure the customer is 100% happy with the embroidery, however, freight is for the customers account).

All embroidery will be completed as soon as possible and shipped to the customer.  

The pricing on Trident Sports Uniforms website is to be used as a guideline and is in no way a firm quote. All embroidery prices are charged as per each individual quote.  Trident Sports Uniforms endeavours to get each order out in the quickest possible timeframe assuring the highest quality. However, Trident Sports Uniforms does not accept any responsibility for delays with the order once it is delivered to the embroiderer.

Embroidered items return policy - At your instruction or order, we will ship your order directly to our embroiderer (or the decorator of your choice), however please note we cannot refund or exchange garments once delivered to the embroiderer and decorated. Trident Sports Uniforms reserves the right to refund any embroidery costs only associated with any garment marking - all stock sent to our embroiders are non refundable once embroidered. All shortages or if any embroidery is not up to quality, are required to be submitted in writing within 24 hours of receipt and reserves the right to either replace or refund those items only. 

Returns

Trident Sports Uniforms will only accept returns subject to the following conditions;

Goods decorated are not eligible for return under any circumstances. This is not apply in cases where the consumer guarantees are not met. Trident Sports Uniforms reserves the right to determine what action if any is required on all decorated orders which may be incorrectly decorated.

Goods sent as ordered are not returnable under any circumstances unless incorrect style, incorrectly sized or damaged goods have been received by the customer. We cannot refund your purchase if you change your mind. 

When you place an online or off line order with Trident Sports Uniforms you are entering into a contract between you as a single entity, the company or organisation you represent and Trident Sports Uniforms. By placing your order you agree to be bound by our Terms and Conditions.

Pricing

All prices are subject to change periodically. If goods are out of stock, we will quote the price accordingly.

General

The customer assumes all risk in the goods at the time of dispatch and it is the customer’s discretion to insure all goods that are at risk. 

If the customer requests an order to be sent to a third party, the risk rests with the customer only. 

The parties hereby agree that the proper law of all contracts arising between the customer and the Trident Sports Uniforms is the law of the State of Victoria and the parties hereto agree to submit to the jurisdiction of the Courts of that State.

These terms and conditions are the only contractual terms which are binding upon Trident Sports Uniforms as well as any conditions which are imposed and cannot be excluded by law. All other conditions, warranties, representations, statements and obligations, whether expressed or implied are to the extent permitted by law hereby expressly excluded.